Return guarantee

Return products

If for any reason you are not satisfied with your product purchased over the internet, you have a period of 14 days, counting from the date of delivery of the product, to return it.

Before making said return, the customer must contact our sales department within the indicated period by email or telephone where the return process will be indicated. Any return without this prior communication will not be received. Shipping and collection costs will be borne by the customer, it will be a minimum of € 12 per order, increased by € 2 per kilo from 2 kgs, this amount will be deducted from the amount paid by the customer.

In international packages, the return costs and the way to do it will be indicated. In order to accept the return, both the product and its packaging must be in perfect condition, without scratches or broken or deteriorated packaging and including all the documentation that accompanies the product as well as its accessories.

The client must carry out a correct packaging that ensures its transport without damage, attaching in it the address indicated by cocheminiatura.

Once received and verified by our staff that the product is in the same state in which it was sent, the amount will be reimbursed in accordance with what was previously agreed with the client.